The UMS Customer Portal is an online platform that provides residents and businesses access to various municipal services, including viewing Provisional bills, account management, and service requests. This portal is mainly for AMR meters.

Visit the Siyakhokha home page and select the "Register" option at the top right of the page. To complete the registration process you will need the following: • Your Personal Details, Valid Email address and RSA ID No. Once registered you can then access the UMS customer portal from there.

Yes, the portal is mobile-friendly and accessible via any smartphone browser.

On the https://www.Siyakhokha.ekurhuleni.gov.za home page, select the "Login" option to the top right of the page. Then select the relevant "Forgot Username & Password" option and follow the steps to reset your password and recover your username.

Log in to the Siyakhokha portal, go to “My Profile,” Service of the Siyakhokha site and update your contact details. This includes your email, phone number, and mailing address.

Yes, In your account settings, look for an option to add additional accounts. You’ll need the account numbers and may be asked for verification details for each account.

You can view your municipal bill on the siyakhokha portal if you have s profile on Siyakhokha where you can log in to view your municipal bill” You can view your current and past bills, download statements, and track payments.

You can pay via credit card, debit card, EFT, or using third-party platforms like master pass on the Siyakhokha platform.

Common reasons for increased bills include estimated meter readings, rate adjustments, or increased consumption. View your bill details for specifics or contact the support department.

You can submit a billing dispute through to our support Email at siyakhokha@ekurhuleni.gov.za and Provide details about the disputed amount and any relevant documentation.

Under “Consumption Reports,” you can view detailed graphs and data on your electricity usage over time.

The Siyakhokha site will have a record of all statements from the time that you register for the service. The site retains a minimum of 2 years history of your statements and payments made via Siyakhokha.